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How We Protect Your Account and Payment Information

When you open an account at menara188 link and deposit via DANA, OVO, GoPay or QRIS, we handle your personal data with clear, transparent practices.

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menara188 link How We Protect Your Account and Payment Information
CONTACT & REQUESTS

How to Access or Change Your Privacy Settings

You have the right to request a copy of your personal data, correct inaccurate information, or ask us to delete your account. Our support team in Surabaya and across Indonesia is available to help with any privacy request or concern.

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Email Support

Send privacy requests to our data team via email. We respond within 5 business days with confirmation of your request and next steps for data access or deletion.

Live Chat

Chat with our support agents directly in your account dashboard. Available during business hours, they can guide you through privacy settings, data requests, and account security options.

Account Settings

Update your email, phone number, and notification preferences directly in your account menu under Security and Privacy. Changes take effect immediately.

DATA SAFETY PRACTICES

How We Keep Your Information Secure

menara188 link encrypts all personal and payment data in transit and at rest using industry-standard protocols.

Encryption & Storage

All personal data and payment information are encrypted using TLS 1.2 or higher. Your account details are stored on secure servers with restricted access, and we do not retain full payment card numbers.

Payment Security

DANA, OVO, GoPay and QRIS deposits are processed through verified payment providers. We never see your full payment credentials; transactions use tokenised references instead.

Withdrawal Verification

Before releasing any withdrawal, we verify your identity and confirm the destination account matches your registered details. This extra step prevents fraud and protects your funds.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and detect suspicious login attempts. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data Retention

Account data is retained for the life of your account plus 3 years after closure, where local law permits. Transaction records are kept for audit and dispute resolution purposes.

Your Rights

You can request access to your data, ask for corrections, or request deletion of your account. Contact our support team with your request and we will respond within 5 business days.

Privacy Policy Frequently Asked Questions

We collect your full name, email address, phone number, date of birth, and address for identity verification. When you deposit via DANA, OVO, GoPay or QRIS, we also record the payment method and transaction details. This information helps us verify your identity and process your deposits securely.

Yes, you can update your email and phone number in your account Settings under Security and Privacy. Changes take effect immediately. If you change your email, we may send a verification link to confirm the new address before the update is complete.

Only our support, security, and payments teams have access to your personal data, and only when needed to help your account. We do not share your information with external marketing partners or third-party advertisers. Payment processors see only what is necessary to complete your DANA, OVO, GoPay or QRIS transaction.

We retain your account information for 3 years after account closure, where local law permits. This allows us to resolve any disputes, verify past transactions, and meet regulatory requirements. You can request early deletion by contacting our support team.

No. When you deposit via DANA, OVO, GoPay or QRIS, your payment credentials are processed by our payment partners and never stored on our servers in full. We keep a record of the transaction for your wallet history, but not your card or wallet number.

If we detect unusual login attempts or withdrawals, we lock your account temporarily and contact you via email or phone to confirm it is you. You will need to verify your identity before we unlock access. This protects your funds and prevents fraud.

Contact our support team via email or live chat with your account details and a request for your data. We will compile all personal information we hold on you and deliver it within 5 business days in a readable format.

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